Support
We strive to provide excellent products and customer service to your complete satisfaction. Our products are fully inspected and tested to ensure they meet our highest standards before being shipped.
Repairs & Preventative Maintenance
We offer repairs for your existing equipment as well as preventative maintenance. Preventative maintenance can maximize the performance of your equipment, as well as increase its safety and reliability. The life of every device can be extended with proper service. Scissors, chisels and rongeurs become dull with regular use, clamps and graspers go out of alignment, and insulation wears and peels on laparoscopy instruments and needs to be replaced. To arrange repair or maintenance of your equipment, please download both our Repair Request Form and our Sterilization Form, fill them out, and send them with your equipment to the address on the Repair Request Form.
Contact us with your repair questions
Warranties
Our warranties do not extend to any products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions as stipulated by the manufacturer, nor extend to any units altered or repaired for a warranty defect by anyone other than Medfix. Some states or countries do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages may not apply to the original customer. Our warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty, call us at (520) 398-5467, toll-free at (866) 321-6331, or write us at sales@medfix.com
NOTE: There are no warranties on light bulbs for light sources unless otherwise specified.
Returns
We will honor all returns based on our warranty policy as listed below for your particular item. (Subject to prior approval, our used equipment may also be returned for store credit.) The Following Items are NON-RETURNABLE
- Product laser etched at customers request
- Titanium Instruments
- Custom and special orders
- Products that have been used, sterilized or altered in any way
- Non-packaged items
Subject to the limits above, full credit will be issued for items returned within 30 days.
Follow the steps below to return merchandise to us:
Before returning any items to us, call us at (520) 398-5467, toll-free at (866) 321-6331, or email us at sales@medfix.com to request an RMA number (Return Merchandise Authorization). Please be prepared to provide us with the following information:
- Your Name
- Company Name
- Invoice Number
- Order Number
- Item model number to be returned
- Condition of item/s to be returned
- Reason for return request
Send your returned items to the address given by our returns department. NOTE: Unless otherwise specified, customers are responsible for all shipping charges including taxes and duties to and from our facility. The goods associated with your Return Authorization must be sent within 7 days of Return Authorization issuance or the process will need to start again. Since we cannot be held responsible for lost packages, we recommend using a traceable shipping method.
Product Availability & Pricing
The price and availability of any products contained or referenced on this Internet site is subject to change at any time. All prices displayed on this site apply only to the products and services available on medfix.com and may not necessarily reflect the prices of such products or services, or similar items, available through our retail stores, trade shows or otherwise. Prices and offers are at all times subject to availability and nothing herein shall constitute an “offer to sell.” MedFix at all times reserves the right to limit the quantity of any item sold or to refuse a requested order altogether.