Privacy Policy

Warranty

We take pride in providing quality service and products for your complete satisfaction. Our products are fully inspected and tested to insure they are functional before being shipped.

Returns

We will honor all returns based on our warranty policy for your particular item. To find out how to return** an item to us click Here.

Repairs & Preventative Maintenance

We offer repairs for your existing equipment as well as preventative maintenance. Preventative maintenance can maximize the performance of your equipment, as well as increase its safety and reliability. For more information on repairs and preventative maintenance click Here.

Exclusions

The above warranties do not extend to any products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions as stipulated by the manufacturer, nor extend to any units altered or repaired for a warranty defect by anyone other than MedFix. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products.

Some states or countries do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original customer. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty call us at (520) 398-5467 or write us at sales@MedFix.com

There are no warranties on light bulbs for light sources *Unless otherwise specified. ** Customer is responsible for shipping to and from our facilities.

Return Policy

How to Return Merchandise. We will honor all returns based on our Warranty Policy for your particular item. Subject to prior approval, our used equipment may also be returned for store credit. Follow the 3 steps below to return merchandise to us:

Please be prepared to provide us with the following information:

Step 1: Before returning any items to us, call or email us at sales@MedFix.com to request an RMA number (return merchandise authorization). Please have your original invoice number available when calling. If you prefer, you may also Chat Live with a customer service representative by clicking on the live help button above.

Please be prepared to provide us with the following information:
-Your Name
-Your Company Name
-Order Number
-Item model number to be returned
-Condition of item/s to be returned
-Reason for return request

Step 2: Once you receive the Return Merchandise Authorization number from us, clearly mark your RMA number on the return package. This will make it easy for our warehouse personnel to identify your return and process your order in a timely manner.

Step 3: Mail your returned items to the address given by our returns department

Other Information. Unless otherwise specified, customers are responsible for all shipping charges including taxes and duties to and from our facility.

The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.

We cannot be held responsible for lost packages, so we recommend using a traceable shipping method.

Products and Prices

Without limiting the generality of the foregoing section (and subject to change), the price and availability of any products contained or referenced on this Internet site is subject to change at any time and without notice. As noted elsewhere herein, MedFix shall have no responsibility for any typographical errors, which specifically includes those relating to the price or description of an item.

All prices displayed on this site apply only to the products and services available on the Web Site and may not necessarily reflect the prices of such products or services, or similar items, available through our retail stores, trade shows or otherwise. Prices are at all times subject to availability and nothing herein shall constitute an “offer to sell.” MedFix at all times reserve the right to limit the quantity of any item sold or to refuse a requested order altogether.